1. How can I contact you?

You can contact us by sending an email to snoresavvyusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on availability and proximity to your shipping address. We work with reliable suppliers and manufacturers from around the world to ensure timely delivery.

3. Do you offer refunds?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times vary depending on the product and your location. Generally, you can expect your order to arrive within 7-20 business days. Please note that due to the current global situation, there may be some delays beyond our control.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Are your products safe to use?

Yes, all our products undergo rigorous quality control to ensure they meet safety standards. We prioritize the well-being and satisfaction of our customers, and we only offer products that are safe and effective.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the buyer.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we are unable to guarantee cancellations or changes to your order. If you need to make any modifications, please contact us immediately, and we will do our best to assist you.

10. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund. Please refer to our refund policy for more information on returns and exchanges.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at snoresavvyusa@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at snoresavvyusa@gmail.com.